Easy Returns Everyday

It happens… sometimes it is not what you thought it would be, it’s the wrong color, or is just not right. We get it. Returns are hassle free at Squash Unlimited.

No Restocking Fees

Changing your mind shouldn’t cost you money either. There are no restocking fees ever at Squash Unlimited.

  • You can return every new and unused item with the original packaging up to 30 days from the date of purchase except for underwear, compression socks, books, and DVD’s. These items are final sale.
  • Include a copy of the original receipt and the completed form below for a full refund minus the original shipping. If your item shipped via “Free shipping” the original cost of the shipping will be deducted from the refund.
  • Return via carrier info below.

To be eligible the products must be in the following condition.

  • Racquets: new & unused, plastic wrap still on handle, face card attached. Cover if included.
  • Shoes: new & unused, tags attached. Do not attach mailing label/stickers to original shoe box.
  • Accessories/grips/strings: unopened packaging
  • Bags: new & unused, tags attached
  • Any free items included in the sale to be included with the return and in new and unused condition as well.

Items not received in good condition will be returned at owners expense and no refund provided.

Typical turn-around time to receive a refund is within 48 hours of receiving the item back and all criteria is met.

Be sure to provide a current telephone number and email in the form below. We will contact you to confirm the refund amount and your credit card info. For security we do not store your credit card details.

Canadian returns

  1. Fill out the return form below, print, and include a copy in the box.
  2. Box up the items and take to your favourite shipper. We recommend a service that is insured and trackable.

USA returns

We have found the easiest way for you to return items is by USPS.

  • Be sure to mark as returned goods and inquire as to any duties, taxes, brokerage as these are the responsibility of you, the shipper. If these are charged they will be deducted from the total refund.
  • Refunds returned by USPS will be processed within 48 hours of receiving and return criteria is met.

Other couriers – We do not recommend couriers such as UPS, Fedex, Purolator, etc. Typically they will charge brokerage/duty fees on your return which can delay the refund by up to 3-4 weeks. Once these charges are received a refund will be processed. These charges are the responsibility of the shipper (you) and will be deducted from the refund.

Questions – Returns / New Gear / Something else?

If you have a question about the return or questions on new gear, we can help. We play squash and are crazy passionate about the game. We are here if you need to ask.

Call us Tue-Fri 10am-5pm EST at 1.613.766.3231

Email us at [email protected]

Our Address:

Squash Unlimited c/o returns

332a Barrie Street

Kingston, Ontario

K7K 3T1

Happy returns!

Larry Howes and the Squash Unlimited Team

Return Request Form

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