Shipping + Policies
Your privacy is taken seriously at Squash Unlimited. We will not sell, rent, trade, or transfer any personally identifiable information to any third party. Any information you give is used only to identify you as a customer of ours and to aide us in providing excellent customer service to you.
If you have a question on any of our policies please contact me directly. I am available Tue-Fri 10am-5pm EST @ 1.613.766.3231 or via email direct at Larry@squashunlimited.com
Larry Howes (owner)
Secure Online Ordering
We use the most appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to Squash Unlimited in connection with a product order is exchanged on a secure server.
We use one of today’s most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt / encode the information you send to us in the order process. The encryption process protects information, such as your credit card number and the billing & shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
- E-mail programs (gmail, hotmail, etc) are not a secure means to send personal information, as it is not encrypted. We do not recommend emailing your credit card number/expiry/cv2 as well as your identifiable information.
- Not feeling super secure with online ordering? That is OK. We are available to take your order by phone Tue-Fri 10am-5pm EST @ 1.613.766.3231.
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Shipping / Delivery Times
- All prices are in Canadian Dollars.
- Payments are processed via Chase Payment services under our operating name of Racquet Science.
- Orders are shipped via Canada Post within Canada and via UPS to the USA.
- Ontario orders will be charged the HST, Canadian orders are charged the GST only.
- For USA orders there are no taxes collected by us. Check with your local customs office for your state taxes or import charges, these are the receivers responsibility.
- Payments can be made by Visa or MasterCard using our secure shopping cart on-line 24/7 or by calling us at 1-613-766-3231, Mon-Fri, 10am – 5pm EST.
- If an item is out of stock we will make every effort to notify you within 24-48 hours via email or phone.
- Orders placed via a paid shipping option (not free) Tue-Fri before Noon EST will be shipped out on the same day. Orders placed on Friday after 12:01pm will be shipped on our next shipping day, Tuesday.
Orders are shipped from beautiful Kingston, Ontario, Canada.
If you live farther away it will be on the outside edge of the time frame or if you are closer it will be sooner 🙂
- Canada – ExpressPost
- West: 2-4 business days; Central: 1-3 business days; Maritimes 2-4 business days
- Canada – Business Regular
- West: 4-6 business days; Central: 2-5 business days; Maritimes 4-7 business days
- Canada – Free Shipping
- West: 6-9 business days; Central: 4-7 business days; Maritimes 7-10 business days
- USA – Express Post: 3-6 business days
- USA – Business Regular: 6-9 business days
- USA – Free Shipping::7-12 business days
From time to time we will offer free regular service shipping on orders over $99/$149 CAD before taxes. This cannot be retroactively/post credited if your order does not fall within the free shipping period.
If items from free shipping orders are returned and the original order falls below the $99/$149 threshold the original shipping charge will be deducted from the refund amount.
Items shipped by the free shipping option will ship within 2-3 business days after receiving the order.
Free shipping to Canada on orders over $99.00 CAD excluding Nunavut, NWT, Yukon Territory, PEI, Newfoundland & Labrador.
Free shipping to Nunavut, NWT, Yukon Territory, PEI, Newfoundland & Labrador Canada on orders over $149.00 CAD.
Free shipping to the Contiguous US States on orders over $149.00 CAD.
While we make every effort to ensure accurate information in the event of an error in pricing we may, at our discretion cancel and refund the order.
Lost or damaged orders must be reported within 5 days of purchase date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.
- Damaged delivery boxes should be noted with the carrier at time of delivery.
- Squash Unlimited will not be liable for losses resulting from shipping delays, errors or non-delivery.
- Losses or damage on returned items are the customers responsibility. Please make sure your parcel is insured and tracked.
For more info: http://www.squashunlimited.ca/return-policy/
For more info: http://www.squashunlimited.ca/warranties/
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Contact us if you have any questions.